Over the weekend, I spent a full day at a client's house regulating his beautiful Bösendorfer grand piano.
What the heck IS regulation, do you ask? To be honest, when writing the copy for this very website, I struggled coming up with a definition for regulation more than any of my other services.
Part of that is because although it is a critical part of what allows a piano to feel and sound its best, regulation is just not something most people have heard of, kind of like my sister's former job title of "actuarial analyst". But it's also because there's way more to it than what my distilled one sentence definition of "adjusting the many parts of the playing mechanism, called the action, in order to make the touch consistent and optimally responsive" implies.